Shipping Returns

Orders are carefully checked, packed and dispatched as quickly as possible. Available delivery services and estimated delivery times are shown at checkout before you place your order. During busy periods, dispatch may take a little longer, but we will always work to keep you informed.

When your order is sent, you will receive a dispatch confirmation to the email address used at checkout. Where tracking is available, your tracking details will be included in that email. Please check your spam or promotions folder if you cannot see it.

If something is not right for you, contact us within 30 days of delivery with your order number and the reason for your return. Products must be unopened, unused and returned in their original condition, including any seals, packaging and accessories. Please wait for return instructions before posting an item back.

For hygiene and safety reasons, we cannot accept products that have been opened, used, damaged after delivery, or returned without their original seals where applicable. This does not affect your statutory rights if an item is faulty or incorrect.

Once an approved return arrives and has been checked, we will process a refund to the original payment method. Your bank or payment provider may take additional time to show the refund. If your item arrives damaged, faulty or incorrect, please contact us promptly with your order number and clear photographs so we can put things right.

All orders are fulfilled by M.L. Trading International Ltd (Company No. 17057788), trading as Veloura Beauty. Registered address: 95a, High Road, Uxbridge, United Kingdom, UB10 8LB.