Clear information about delivery, returns and refunds from Veloura Beauty.
Delivery
Orders are carefully packed and normally dispatched within 1–2 working days. Available delivery options, charges and estimated times are shown at checkout for your address. Free UK delivery applies to orders over £40 unless otherwise stated.
When your order arrives
Please check the parcel and products when they arrive. If an item is damaged, incorrect or missing, contact us as soon as possible with your order number and photographs where helpful so we can investigate.
Returns
Subject to your statutory rights, you may request a return of eligible unopened and unused products within 30 days of delivery. Products must be in their original condition and packaging. For hygiene and safety reasons, sealed products that have been opened may not be eligible for return.
How to request a return
- Email info@velouracosmetics.co.uk with your order number and the reason for the return.
- Wait for our return instructions before sending anything back.
- Package the item securely and use a tracked service where possible.
Refunds
Once the return has been received and checked, approved refunds are sent to the original payment method. Delivery charges are handled in line with applicable consumer law and the reason for the return. Please allow your payment provider time to process the refund.
Exchanges
We do not normally offer direct exchanges. If you need a different item, request a return and place a new order once your return has been accepted.
Contact
For help with delivery or returns, contact us at info@velouracosmetics.co.uk before sending a parcel back.